Oxfam Magdalen Street

My first foray into buying from charity shops took place in the town where I grew up. Raised by divorced parents with shared custody, weekends spent with my mum were precious, and I relished the time spent trawling through books and clothes racks with her on Saturday mornings. We'd begin the ritual at a coffee shop, reading the newspaper over cups of tea, before heading across the street to begin the day's events in shop number one of many. We'd hunt for antiques and rare finds in the shops we knew to have good book stock. We'd hunt for new-ish high-street clothes in the shops we knew always seemed to have still labelled and unworn garments. And we'd hunt for knick-knacks and novelty bits and bobs in the one shop that seemed permanently overflowing with kitschy, vintage gems.



Sometimes we were just browsing, just mooching for the sheer joy of sifting and hunting and discovering. Other times we were there for singular purposes: on missions we were determined to complete. It was on these occasions when we'd begin the hardcore hunting: ruthlessly scanning clothes rails for frocks suitable for middle-school discos, or reaching to the backs of shelves and displays in search of decorations for pink-themed charity affairs. The items picked up on these occasions remain firmly in my mind, the strongest memory being of a satin, burgundy dress complete with a bow on the front, originally from Matalan but in perfect condition and bought for less than £10, which I wore to somebody's 13th birthday party held in a local village hall, my hair badly curled and my lips doused in Lip Smacker sparkly tinted lip balm. I can picture it all: the tiny shop, tucked into a corner down a street stretching out to the back of town; the rail it was hanging on; the mirror in the cramped, cobbled together changing room and holding the dress up against myself in front of it. It was over 7 years ago now, and yet there remains a sense of magic in my memories about having discovered that dress. I didn't just own it, but found it and sought it out for myself. It wasn't scrolled past on a website, but was acquired in a way that meant it was entirely my own shopping experience. Though in later years I would drift and then come back to buying secondhand, I became acquainted with the joy to be found in the activity early on in my sartorial career.

As a pre-teen, buying from charity shops often involved finding high-street pieces on the cheap. Searching for dresses from Topshop, t-shirts and jumpers from New Look, and old pairs of Converse amidst the racks because they were things I coveted that my pocket money simply couldn't cover. I watched YouTubers uploading haul after haul in which they proudly presented massive Asos and Pretty Little Thing delivery bags to the camera as they unloaded garment after garment they'd show off to the camera, never totally in love with each and every item they'd purchased anyway. When I began to work full time, and then when I began attending university, my financial situation changed significantly. I suddenly had a huge amount of dispensable income. I wasn't rich, but it certainly felt so, having three-figure sums regularly just sitting in my bank account. I could afford to haul, to place big orders from Asos. Who cared if that dress I'd been eyeing up wasn't truly that great quality? Who cared that that pair of Doc Martens were pretty, but not pretty enough to wear all the time? I had the money, and it felt thrilling to be able to access this world of clothes and shopping I had previously been financially excluded from. I began to buy buy buy on a big scale, placing several orders a week; sending stuff back; ordering other things. My local courier had seen every pair of pyjamas I owned as I answered the door at all hours of the day in my comfiest clothes. After a while, I realised the hauling wasn't making me happy, and that I wasn't in love with everything I was buying. In my new situation, though I had access to the clothes I could only ever window-shop before, I was, in fact, drifting from my personal style, losing my tastes in a system where I was just buying for the sake of it.

Around a year ago now, I fell into a very different youtube hole. Gone were the days of the serial haulers. This new world was comprised of content creators making videos which reflected the changing fashion climate, a climate where the words 'fast fashion' and 'ethical' were being thrown around with regards to clothing. Thrifters. Antique buyers. Sustainable fashion buyers. Slowly but surely, I began to reevaluate things, recognising how much more rewarding it was to curate my wardrobe from sources other than Asos, buying items that were individual to me. I could wear dresses from the 30s, 40s, 50s or 60s and know that I'd love them for a long time, because the style they exhibited was timeless, and not influenced by trends that would come and go. These dresses were flattering, iconic, beautiful: garb from times gone by, loved again in the 21st century. I began to give old clothes to charity, and as I did so, my wardrobe transformed into one that incorporated quirky and individual pieces, with vintage fabrics and, on occasion, garish 80s colours, alongside the high street pieces I still bought from time to time.

Whimsical basket scavenged from Oxfam Magdalen Street


And that brings us to today. I volunteer for Oxfam, on the one hand because I adore being able to put my creative flair and English Literature degree to productive use in a social media capacity, and on the other hand, because I've truly fallen in love with charity shops once more. They are no longer just places for me to find brands and labels I can't afford, but Aladdin's dens of clothes, rails of things to be reinvented and loved, not just discarded. The materials of clothing are creations in their own right, and when their life with one owner ends, it is up to a new owner to reinvigorate it, giving those woven threads back some of their original magic by wearing them in a new way, incorporated into a new owner's specific personal style. We should stop seeing clothes as items that could come and go, able to be discarded without a second thought, but things which exist and live their own lives, if we allow them to live on by buying them second-hand.

If you too would like to find some inspiration in the form of a new generation of YouTubers I discovered, we've compiled a handy watch-list for you below. With Secondhand September well and truly upon us, now is a perfect time to educate yourself on all things vintage!


- Imogen de Jong

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Previously, we have done a blog post all about our wonderful volunteers who contribute to making Oxfam Magdalen Street the well-oiled machine that it is. But who is the person behind all our volunteers? Who is the person keeping them all in line?

I asked shop manager Ben some questions, and in true Ben style he wrote back with answers and said, “I think I lost the original question”. Luckily, due to the way Ben can talk for Norwich, I have more than enough content to explain what he does on a day to day basis leading our wonderful shop.

Shop manager Ben
and former deputy-manager Emma
He starts by explaining that ‘there is no typical day!’ as each day can      bring something different, whether it be: a peculiar item donated, multiple items or a whole car load full of donated items – you have no idea what you are going to expect. Additionally, due to the nature of running a shop that predominantly is filled with volunteers you are never 100% certain of who is going to be in – but it all adds to the excitement of the day!  

Ben says he likes to start the day with a To Do list, and usually by 10am there is always another ten jobs added to it and none of the previous completed! Part of being a manager is knowing what to prioritise and as Ben explained to me, he chooses which jobs that can be ‘safely be left at the bottom of the list’. This way, he can purely focus on what needs urgent attention and which jobs 
his volunteer team can help him with (and possibly do 
a better job of it than him!)

The most obvious difference between a volunteer and a manager is that one gets paid for their work, but it should be noted that there are few jobs Ben comes across every day that can’t not be done by a volunteer. Oxfam as a charity empowers volunteers and gives them the central role in the running of the shop, never just being told what to do but being part of the decision-making process of steering the shop in a positive direction. The only difference being that the volunteers are responsible, as an Oxfam manager, Ben ends up being accountable. It seems a lot of Ben’s role is to look ahead and stay on top of the information swirling around the charity. Daily, there are thousands of different conversations between a hundred or so volunteers within a dozen different departments in which Ben has to see that the shop is kept up to date with them all. 

It was clear through our blog post on the volunteers behind Oxfam Magdalen Street that they are passionate about what they do and the charity as a whole. Just because Ben is seen as a manager, doesn’t mean that he doesn’t share this incredible passion for helping fight against poverty. Again, in typical Ben fashion, he couldn’t choose one thing that he was most passionate about in his job and so gave me a top three:


1.     Giving items a second chance: 
Many of our items could easily end up on landfill, but Ben thinks it’s really important that we waste less as a society and appreciate the value of items even if the items we once own have lost their shine we once first saw. By providing people with a way to buy these things second-hand, we are reducing the overall consumption of new goods, which can often be produced at a high cost to the environment and human welfare. Additionally though, it hopefully gives the public some bargains!


2.    A safe space:
“I (Ben) have seen volunteers grow in confidence, learn new skills and make lifelong friends, all while helping out in an Oxfam shop. I love the positivity and welcoming environment that comes from the existing volunteers and by giving our volunteers scope to plan their own window displays, run their own departments or run their own events – I truly believe we empower the unempowered in our local community and help people grow.”

Through our previous volunteers post many of us mentioned the welcoming environment the shop floor of Oxfam truly is. So as a PSA if you’re considering volunteering DO IT!


3.    Raising money:
Every pound we raise helps give a person access to clean drinking water – something that is truly life-changing for someone. So, if you bought a set of glasses from our shop for 99p and put the leftover penny in our tin – think about the person’s life you’ve just changed forever every time you now take a sip of water from them!


So…what kind of management style do you need to have in order to run a volunteer-business?

I guess it’s pretty evident that being in charge of this kind of business wouldn’t be the same as managing a shop like Primark. Although Ben jokes that his management style may be ‘laziness’ it’s also quite thought provoking – his role sees him try to empower those around him because if he tried to ‘manage’ the place alone, it would soon fall apart. Ben provides the tools in order to let a volunteer change something, plan something or organise something to help progress the shop and charity further. You have to love what you do – but in this position and with all the vast characters you have around you – how could you not?

To be valuable in this role you need to be able to listen and understand people, cope with 15 things all at once and interruptions every 3-5 minutes. Unfortunately, the bitter truth is that you are never going to be liked by everyone and accept things won’t go perfectly all the time – but it’s how you handle it that makes you a valuable part of the team.

That’s the key word…team. A volunteer and manager shouldn’t see a divide between each other, only reliance. A manager wouldn’t be a manager without relying on their volunteers, and the volunteers wouldn’t be able to succeed without relying on the manager to help keep the cogs of the shop turning!

Email from head of retail operations
The volunteers are essential, and nothing could be possible without them. Ben gushes that he thinks “it’s fantastic that we have some volunteers who have been giving their time for over 25 years. Or, people who volunteer the weekends after working tirelessly all week! This shop belongs to the volunteers, and they should be proud of the success they make of it!”

Recently when celebrating our volunteers at a party, an email was printed and put on display for us all to read:

“Your shop is one of our top 10 best performing shops for NSC in 2018/19, which is quite an achievement!”

Something, that wouldn’t have been able to have been achieved without our amazing, lovely volunteers. 

Lastly, to end on a note that I asked most of the volunteers that I bombarded with interview questions, I asked Ben: “What was the most unusual item you’ve seen donated to the shop?”


His reply: “It’s very difficult to pick just one! Anything you’ve ever owned or seen for sale has ended up here at least once. Just this week I’ve had a fire extinguisher, a love letter and a hat made entirely of feathers – making it a pretty standard week so far.”







Written by Cerys Rees
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It took a whole army of volunteers to make the UEA Vintage Fair a success, but I think we can all agree it was worth it.
 
Let us start by taking you through the journey of getting to UEA…

Ever since the date was booked and the stall was reserved by the president of UEA Oxfam Society, our deputy-manager Emma was on a mission to secure the jazziest, festival-like and most unusual items for us to sell. If it looked like it belonged at Latitude – it was going to be on our stall. 


First there came all the preparation! Our vintage specialist volunteer Tash, was working over-time but she was absolutely in her element working through all of the clothes. And through all of this, she still had time to do her beautiful little descriptions on every single label. When I (Cerys) came in and visited one week there were only a few items put aside and a week later there were more than five boxes – everyone was so committed to finding items to suit our UEA audience. (However, when we told Wendy to look out for ‘weird and wonderful’ items, I’m not sure we were expecting to take a bone necklace similar to something out of the Flintstones!)



Secondly, there was the adventure that was transporting the goods to the uni. Emma had enlisted the help of volunteer Georgie to help move the goods using her car, I’d take a guess that Georgie is good at Tetris because she knew EXACTLY how to fit everything in the car, leaving no space unfilled. To get in the car Emma had to be trapped in by one of our rails and I’m pretty sure she might have even had to sit on the money box – thankfully there was a little more room for her on the way home at the end of the day thanks to how much we sold!



Next, came the stall! Emma and Georgie were greeted by Georgia, Anna and I who were adamant to get the stall up and running as quickly as we could. Before we’d even got the clothes on the rails, we were attracting attention - leading to a busy morning! Despite there being exam stress in the air, our stall caught people’s eyes with a little help from our big foil ‘Oxfam’ balloons. And, although many were perhaps not looking to spend due to the time of year we came to the uni, we had several people ask us about our zero-waste products – spreading the message further about what Oxfam sells and promotes. 

It was lovely to see so many students take time out of their day to stop off at our stall to browse, buy and even just to talk to us. Within the first five minutes, we had sold our first item, making it all worth it. It would have been worth it from just selling one item, let alone raising just under £200 on what we saw to be a very quiet day at UEA. 


Thank you to all that helped make this a success, something we hope to continue running at UEA into the near future. Thank you to Emma, Anna and Georgia for helping make this event a triumph and offering to help in any way you could.


P.S – I think it is also important to note Georgia’s efforts to try and make The Vamps visit us. Although they didn’t respond to our tweets or persistent efforts to get our flyer in their hands – Georgia did give one to who we believe was a crew member. Close enough!


Written by: Cerys Rees





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After the previous blog post in which we met just a small fraction of the volunteers here at Magdalen Street, it was clear that several of our volunteers also attend university. 

As a university student myself, I always receive the question “Does it not take up a lot of your time?” or, “You work, volunteer and go to university? Do you have much of a social life?” 

The short answer is yes; I have time for all of the above. And, it is clear that others do too. Through this post I wanted to uncover why people choose to volunteer whilst they are at university and why it is such a valuable thing to do during your degree. 

For myself, I wish I had started volunteering a lot earlier within my degree because it has made me realise what I want to develop as a career after I graduate from UEA. Until meeting Emma (at a careers fair held at the uni) I had no idea that you could volunteer in so many different areas, to my ignorance I just had this vision that you would sort through donations and then be on shop floor selling them. 


Although this is crucial to our shops work, there is SO much more that it offers. 

As an English Literature student I’m often writing essays and it is nice to put the skills that I have learned and developed throughout the years to make the blog posts as engaging as I can. It’s using the skill of processing general information from Oxfam sources and turn them into an appealing writing format for you, the reader, to appreciate. You can probably imagine that consistently writing academic essays can be quite tedious but being able to write posts like this one and engage with people on our social media sites, allows an escape from that type of writing. It gives me something away from my day-to-day uni life and I love it. 


The misconception about volunteering is that you have to commit your whole life to it, which is not the case at all. All they ask for is an hour of your time, if you can do more – great. If that’s all you can spare - they aren’t going to turn you away. It’s what you do with that hour that is so valuable to them. My role doesn’t always require me to be in the shop, but as long as I check up on the sites regularly, keep them updated and consistently share up-to-date information then I am doing my part in helping end poverty. 


Georgia, who has been volunteering at Oxfam for 9 months, working in the book team, is also a third-year English Literature student at UEA. If you’ve kept up with our social media sites, you’ll have seen she was our latest #volunteertakeoverthursdayand would have learnt that she is in charge of the Esoteric Section. This is because she has an interest in tarot cards, witchcraft, healing crystals and astrology so this allows her to immerse herself into it a lot more! Georgia also looks after the Religion, Health & Fitness, Popular Psychology and Yoga section because as she says “I love my Yoga!” 


Similarly, when I asked Georgia questions about her time volunteering at Oxfam, she also mentioned that volunteering was almost a “break away” from uni life. 

She went on to explain that: “Being a student, sometimes you get stuck in a study bubble but it’s good to break away and mix with a range of people. I come in one morning a week and rifle through the book piles that often come up to my hips/waist, we get so many! There’s something for everyone – I love literature and that’s why I stick with books. But if you love fashion, help out with clothes (I’ve seen designer stuff come in on a regular basis!!) or if you love a chat, try out the till!”

“My favourite thing about Oxfam is the people I have met during my time here; it doesn’t matter what your background is or your age, you can become great friends with anyone. I love coming to Oxfam because everyone always has a big smile on their face – Emma and Wendy are so welcoming, June is the loveliest lady, Hans has amazing stories to tell, Pauline is the most caring and equally hilarious lady I know (she helped me learn how to tie a bandana for a pirate costume – her skills are limitless!) Taehun has become a good friend, Ben, Trevor and Adrian always help me out…and those are only some of the volunteers who I have bonded with! There are many more! There is always someone to enjoy a cuppa and a biscuit with in the kitchen. I’m always laughing and look forward to going in on a Tuesday – even if I have to carry heavy    boxes of books it’s a therapeutic place to be.”

Bianca, Maisie, Mandy and Ruby, who are also UEA students and volunteers, have also mentioned how valuable it is to your CV. Time at university can go very quickly and before you know it you’re released into the big, wide world of jobs. Volunteering is a great component to your CV and depending on where you volunteer the skills you acquire during your time there can be put to further use in your future job and career.

I believe though that the most valuable part about volunteering is knowing that you are giving back in some way, but enjoying what you do whilst doing it. I’m constantly on my phone but if me posting about an item we have on Instagram gets recognition for a sizeable donation to Oxfam, that only takes 1 minute out of my time scrolling through my own Instagram feed. 




There are plenty of opportunities, so do keep your eye out. For example, applications close this Saturday for a chance to be a Festival Manager for Oxjam. If championing local music venues and up-and-coming talent in your community sounds like something you enjoy then go to: http://oxfamblogs.org/oxjam




OR fancy going to a festival during your summer break? You can apply to volunteer with the Oxfam Festival Shop via the online platform: https://oxfamapps.org/festivals/festivals/



There really is something for everyone, depending on your interests - so why not volunteer whilst at university to experience something different during your time here?


Written by: Cerys Rees
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Who we are

Situated on bustling Magdalen Street in Norwich, we are one of Oxfam's biggest shops! From books to vintage gems to crockery to magical bits and bobs, we are always welcoming to new treasure-hunters!

The Team

The Team
Our blog is run by a dedicated team of social media volunteers. As well as writing content for you to peruse here on the blog, they also keep you up to date with all our goings-on over on our Instagram, Facebook and Twitter pages.

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